Swiss Ottoman

Furniture Depot offers shipping across Canada and is regularly shipping products to Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Quebec, Saskatchewan with third-party carriers.

If you do not see any shipping options on the Cart and Checkout pages, please email us Contact Customer Service. or call us at 905-453-0700 with the SKUs of the products you are interested in and your postal code so that we can provide you with an accurate shipping quote to your location.

Order Confirmation:

After placing your order, you will receive a confirmation email from our sales team that your order has been placed is now being processed with the manufacturer including the time you should be expecting delivery.

How long will my order take to arrive?

This depends on the items and location. If the item is in stock, the usual delivery time is between 5 and 10 business days with our local delivery service. If the item is not in stock and needs to be ordered from the factory delivery time is 2-6 weeks. 

How will my order arrive?

Normally shipment(s) are schedule to arrive Monday to Friday, between 8 am and 5 pm local time. If there is no one at home to accept the shipment, a shipping notification with further details will be issued. In some cases, this can cause delays and we are not responsible for any inconvenience that this may cause.

Our third-party standard shipping is the curbside or front door of your building. If you live in an apartment this will be the main door of your apartment complex. If you live in a house this will be curbside or the front door of your house. We are unable to navigate stairs with our standard delivery equipment. If your building or the front door of your house is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.

Premium White Glove delivery service and assembly are available for an additional fee. Please Contact Customer Service.

How to change my shipping address?

Please Contact Customer Service. via email before the item is dispatched to you. If your order is already on its way to you, then there will be a re-routing fee.

Delivery

Please ensure that the route to the location in which the merchandise is to be placed is clear of furniture and other obstruction.

Our drivers cannot remove doors, door jambs, casings, moldings, railings or make any alterations to your home to deliver or fit any merchandise into your designated location.

Please measure your designated location and access doorways and hallways to ensure that your new furniture will fit into your designated location.

If delivery or removal of merchandise may cause damage to your designated location or the merchandise, our driver has the option to request a signed release from you before completing the delivery/removal. Failure to sign this form may cancel the delivery, and a delivery fee will still be charged to you.

Should have any questions regarding delivery, please Contact Customer Service.

Third-Party Carriers

Please check your merchandise and sign in the presence of the delivery company representative to indicate that your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damage, missing or incorrect pieces.

If the product(s) arrive in damaged condition, you should not accept delivery of the product(s) that have been shipped. In such a circumstance, the product(s) must be returned to the shipper without accepting delivery. If there is any damage found after taking the product out of its packaging, it is your responsibility to notify Furniture Depot Customer service team member regarding the damage within 48 hours of accepting the package. When notifying us about this issue, you must send us a picture of the actual damage via email so we can assess what needs to be done. In cases where the package has been delivered through a third-party service provider, Furniture Depot will immediately notify the third-party shipping company regarding the damage, and the third-party shipping company will investigate the shipment of those damaged products through their claims department.

You will be responsible for storing the product(s) at the address where the items were delivered until the third-party shipping company’s investigation through their claims department is complete. 

For any other problems with your order, please Contact Customer Service.

Local Pick Up

You must bring your sales bill/receipt and valid photo I.D, to pick up your merchandise. Please note that we will take an imprint of your credit card and photo I.D. The card holders’ signature will be required.

If you send courier to pick up your merchandise, please note courier must provide sales bill/receipt and a copy of the credit card both side which was used for the transaction. And also provide valid photo I.D. Please note that we will take an imprint of the copy of the credit card and photo I.D. The courier’s signature will be required.

Merchandise that is picked-up may be in cartons and may require assembly. Due to the nature of merchandise shipped in cartons, we are unable to unpack cartons or assemble merchandise for you at our distribution center.
Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. We are not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise should any damage occur during transit.