FURNITURE DEPOT

Terms of Service & Website Use

Last Updated: October 10, 2026

OVERVIEW

Welcome to Furniture Depot.

This website, www.furnituredepot.ca, is operated by Furniture Depot. Throughout this website, the terms "we," "us," and "our" refer to Furniture Depot.

Furniture Depot provides this website, including its products, information, content, tools, and services, subject to the following Terms of Service.

By accessing our website, placing an order, or purchasing merchandise from Furniture Depot, you acknowledge and agree to these Terms of Service and the applicable policies referenced herein, to the extent permitted by law.

Please read these Terms carefully before using our website or making a purchase.

These Terms apply to all website visitors, customers, and users of our online services.

Nothing in these Terms limits or excludes rights or remedies available under applicable consumer protection legislation.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a purchase agreement in your jurisdiction or have the appropriate authorization.

You agree not to use our website, products, or services for unlawful, fraudulent, or unauthorized purposes.

You must not attempt to interfere with the security, operation, or functionality of our website or introduce harmful software, viruses, or malicious code.

Furniture Depot reserves the right to restrict access to its website or services where a user violates these Terms, subject to applicable law.

SECTION 2 – GENERAL CONDITIONS

Furniture Depot reserves the right to refuse or cancel transactions for legitimate reasons, including suspected fraud, inaccurate customer information, product unavailability, or genuine pricing errors, subject to applicable consumer protection laws.

Customers agree to provide accurate and complete information when placing orders.

Product availability, pricing, promotions, and delivery services may vary by location.

We reserve the right to modify website features, product selections, and services without prior notice. Changes to these Terms will not retroactively alter existing purchase agreements without a lawful basis or the customer's agreement.

SECTION 3 – PRODUCT INFORMATION, COLOURS & DIMENSIONS

Furniture Depot makes reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, and pricing are accurate.

However, customers should be aware of the following:

Product Colours & Finishes

Colours may appear differently depending on screen settings, lighting, photography, and manufacturing variations.

Natural materials such as wood, leather, and stone may exhibit variations in grain, colour, texture, or pattern.

Product Dimensions

Published product dimensions are generally approximate. Minor manufacturing tolerances may occur.

Customers are responsible for reviewing product measurements and determining whether merchandise will fit their intended space, including doorways, elevators, hallways, and staircases.

Product Design & Availability

Manufacturers may occasionally update product designs, finishes, components, or packaging.

Furniture Depot will address material differences in accordance with the customer's purchase agreement and applicable law.

Nothing in this section permits Furniture Depot to supply materially different merchandise without the customer's agreement or overrides applicable rights relating to inaccurate descriptions or misrepresentation.

SECTION 4 – PRICING, PROMOTIONS & PAYMENT

All prices displayed on our website are in Canadian dollars unless otherwise indicated.

Applicable taxes, shipping charges, and other disclosed fees are calculated or presented during the purchasing process.

Furniture Depot reserves the right to change product prices or discontinue promotions for future orders without prior notice.

Pricing Errors

Despite reasonable care, occasional pricing, product, or technical errors may occur.

If an order contains a genuine pricing error, Furniture Depot may contact the customer to explain the error and request approval of corrected terms.

Where an order cannot lawfully or reasonably be fulfilled on the originally stated terms, Furniture Depot will handle the matter in accordance with applicable law, including issuing a refund where required.

Customers will not be charged additional amounts without the authorization or legal basis required by applicable law.

Promotional Offers

Promotional pricing, discounts, coupon codes, and advertised offers are subject to the conditions disclosed with the promotion, including applicable dates, availability, and exclusions.

SECTION 5 – ORDER ACCEPTANCE & AVAILABILITY

Submitting an order through our website constitutes a request to purchase merchandise on the terms presented during checkout.

A confirmation of order receipt does not necessarily confirm that merchandise has been allocated or dispatched.

Furniture Depot may review orders for payment verification, inventory availability, delivery requirements, and potential errors.

If merchandise becomes unavailable or an order cannot be fulfilled, Furniture Depot will contact the customer to discuss available alternatives, revised delivery arrangements, or cancellation and refund options as required by law.

Furniture Depot will not substitute materially different products without the customer's agreement.

SECTION 6 – SPECIAL ORDERS & CUSTOM-MADE FURNITURE

Certain merchandise is manufactured, customized, or specially ordered according to the customer's selections.

These products may include:

• Canadian-made sofas and sectionals

• Custom upholstery and fabric selections

• Special furniture configurations

• Made-to-order bedroom and dining furniture

• Merchandise specifically ordered from a manufacturer for an individual customer

Customers are responsible for carefully reviewing and confirming all selected specifications, including colours, fabrics, dimensions, configurations, and finishes, before placing a special order.

Once an order has been submitted to the manufacturer or production has commenced, voluntary cancellation or modification may no longer be available.

Special orders and custom-made merchandise are generally considered final sale for change-of-mind returns, subject to applicable consumer protection legislation.

Any applicable deposits, cancellation restrictions, or charges must be disclosed as part of the purchase terms.

SECTION 7 – DELIVERY & SHIPPING

Furniture Depot provides delivery services to eligible locations, with available delivery methods and charges determined by the customer's location and order requirements.

Delivery estimates are based on information available at the time of purchase and may be affected by supplier availability, transportation conditions, weather, or other circumstances.

Unless expressly guaranteed, estimated delivery dates are not guaranteed delivery commitments.

Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery addresses and contact information.

• Ensuring reasonable access to the delivery location.

• Checking that purchased merchandise will fit through doorways, hallways, staircases, and elevators.

• Advising Furniture Depot of delivery restrictions, including condominium requirements or limited access.

• Being available during agreed delivery arrangements.

Delivery Access Issues

Where delivery cannot be completed because of inaccurate information, insufficient access, or other circumstances within the customer's control, additional delivery or handling charges may apply where properly disclosed, agreed to, and legally permitted.

Shipping Charges

Shipping and delivery charges will be disclosed as required by law.

For locations where shipping cannot be calculated automatically, Furniture Depot may provide a separate quotation for the customer's approval before proceeding.

Additional charges will not be imposed without the customer's required consent.

Delivery delays, failures, and related remedies will be handled in accordance with applicable consumer protection legislation.

SECTION 8 – RETURNS, EXCHANGES & REFUNDS

Furniture Depot maintains a separate Returns, Exchanges, Refunds & Cancellation Policy, which forms part of these Terms of Service.

For eligible change-of-mind returns:

• Customers must request a return or exchange within 7 business days of receiving merchandise.

• Approved voluntary returns and exchanges are subject to a minimum 25% restocking fee.

• Merchandise must be unused, unassembled, and in its original packaging.

• Return transportation is generally the customer's responsibility.

• Original delivery and shipping charges are generally non-refundable for voluntary change-of-mind returns.

Custom-made furniture, special orders, clearance merchandise, and other designated final-sale items are generally excluded from voluntary change-of-mind returns.

All restrictions remain subject to applicable consumer protection and statutory warranty rights.

For complete details, please review our Returns, Exchanges, Refunds & Cancellation Policy.

SECTION 9 – ORDER CANCELLATIONS

Customers wishing to cancel an order must contact Furniture Depot promptly.

Cancellation eligibility depends on the merchandise purchased, the order's processing status, and the applicable purchase terms.

Regular Stock Merchandise

Voluntary cancellation requests will be reviewed according to the order's processing, preparation, and shipping status.

Special Orders

Once special-order merchandise has been ordered from a supplier or production has commenced, voluntary cancellation may be restricted.

Dispatched Merchandise

Approved change-of-mind cancellations involving dispatched merchandise may be subject to applicable transportation, handling, and restocking charges.

All such charges must be properly disclosed and legally permitted.

Nothing in this section restricts a customer's statutory cancellation rights.

SECTION 10 – DAMAGED, DEFECTIVE & INCORRECT PRODUCTS

Furniture Depot is committed to addressing legitimate product quality concerns.

Customers are encouraged to inspect merchandise upon delivery and promptly report visible damage, defects, missing components, or incorrect items.

Please contact INFO@FURNITUREDEPOT.CA and provide your order number, a description of the concern, and photographs where reasonably available.

Furniture Depot will review reported concerns and determine an appropriate resolution, which may include:

• Replacement parts

• Product repair

• Merchandise replacement

• Refund or other legally required remedies

Manufacturer warranties may also apply to qualifying products.

Nothing in these Terms removes or limits warranties, conditions, or remedies that cannot legally be excluded.

SECTION 11 – PRODUCT WARRANTIES

Certain products sold by Furniture Depot may include limited manufacturer warranties.

Warranty coverage, duration, exclusions, and claim procedures vary by manufacturer and product.

Customers should review the applicable manufacturer's warranty documentation for details.

Manufacturer warranties may address defects in materials or workmanship under their stated conditions.

Normal wear and tear, accidental damage, misuse, or improper maintenance may not be covered by a manufacturer's limited warranty.

Any manufacturer's warranty is additional to, and does not replace, applicable statutory rights.

SECTION 12 – FINANCING & THIRD-PARTY PAYMENT SERVICES

Furniture Depot may offer financing or installment-payment services through independent third-party providers.

Financing availability, eligibility, approval, payment schedules, interest charges, and other applicable terms are determined by the respective financing provider.

Customers are responsible for reviewing the financing provider's terms before accepting a financing agreement.

Furniture Depot is not responsible for independent credit decisions made by third-party financing providers.

The use of third-party payment or financing services does not remove any consumer rights or obligations relating to the underlying furniture purchase.

SECTION 13 – ACCURACY OF BILLING & ACCOUNT INFORMATION

Customers agree to provide current, complete, and accurate billing, shipping, payment, and contact information.

Furniture Depot may contact customers to verify information necessary to process or deliver an order.

We reserve the right to review or restrict orders involving suspected fraudulent activity, duplicate transactions, unauthorized payment methods, or other legitimate security concerns.

Any cancellation or refund resulting from these circumstances will be handled in accordance with applicable law.

SECTION 14 – WEBSITE CONTENT & INTELLECTUAL PROPERTY

All website content, including text, graphics, photographs, designs, logos, and other materials, is owned by Furniture Depot or used with appropriate authorization, unless otherwise indicated.

Visitors may not reproduce, distribute, modify, or commercially exploit website content without authorization from the relevant rights holder, except where permitted by law.

Product and manufacturer trademarks remain the property of their respective owners.

SECTION 15 – THIRD-PARTY SERVICES & LINKS

Our website may contain links to or integrations with third-party services, including payment providers, financing providers, delivery companies, and other technology platforms.

Third-party services may be governed by their own terms, conditions, and privacy policies.

Furniture Depot does not control independent third-party websites and is not responsible for their content or practices, except where responsibility cannot legally be excluded.

Customers are encouraged to review applicable third-party terms before using their services.

SECTION 16 – CUSTOMER REVIEWS & SUBMISSIONS

Customers may submit reviews, comments, feedback, or other content through available website features.

By submitting content, customers confirm that they have the right to share it and that it does not infringe another person's rights or violate applicable law.

Customers grant Furniture Depot a non-exclusive, royalty-free licence to display and use voluntarily submitted content for legitimate business purposes, subject to applicable privacy and other laws.

Furniture Depot may moderate content that is fraudulent, unlawful, abusive, or otherwise violates reasonable website rules.

Nothing in these Terms prevents customers from providing truthful reviews, expressing legitimate complaints, or exercising their consumer rights.

SECTION 17 – WEBSITE AVAILABILITY & LIMITATION OF LIABILITY

Furniture Depot makes reasonable efforts to maintain a reliable and secure online shopping experience.

However, website access may occasionally be interrupted by maintenance, technical failures, third-party service interruptions, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, Furniture Depot is not responsible for losses caused solely by circumstances outside its reasonable control.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited, including applicable statutory warranties, consumer protection rights, or remedies for defective or misrepresented merchandise.

SECTION 18 – PRIVACY & PERSONAL INFORMATION

Furniture Depot collects and processes customer information for purposes including order processing, payment administration, customer support, delivery coordination, fraud prevention, and other purposes described in our Privacy Policy.

Our website is powered by Shopify, which provides ecommerce technology and related services.

Customer personal information is handled according to our published Privacy Policy and applicable privacy legislation.

For more information, please review our Privacy Policy available on www.furnituredepot.ca.

SECTION 19 – GOVERNING LAW & CHANGES TO TERMS

These Terms of Service are governed by the applicable laws of Ontario and Canada, without limiting any mandatory consumer rights that apply in another jurisdiction.

Furniture Depot may update these Terms periodically to reflect operational, business, or legal changes.

Updated terms will be published on our website with a revised effective date.

Unless otherwise lawfully agreed, changes will not retroactively alter the terms of orders already placed.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

SECTION 20 – CONTACT INFORMATION

For questions regarding these Terms of Service, existing orders, deliveries, cancellations, or other customer service matters, please contact:

FURNITURE DEPOT

170 Bovaird Drive West
Brampton, Ontario L7A 1A2
Canada

Email: INFO@FURNITUREDEPOT.CA
Website: www.furnituredepot.ca

Furniture Depot — Proudly Canadian & Family Owned

Thank you for choosing Furniture Depot. We appreciate your business and remain committed to providing quality furniture, value, and dependable customer service.