SHIPPING & RETURNS
STANDARD FREIGHT DELIVERY SERVICE
Furniture items are often larger and / or heavier than Fed Ex and similar shippers will accept. Therefore many items on this site are shipped by a freight carrier.
Those items that are shipped to you directly from their factory, will travel by air freight and then by ground - motor freight. Shippers generally deliver on week days during working hours - so IT IS YOUR RESPONSIBILITY TO ARRANGE TO MEET THE SHIPPER AT THE DELIVERY ADDRESS AT THE APPROPRIATE TIME. PLEASE NOTE YOU WILL NOT RECEIVE A CALL FROM THE SHIPPER ADVISING OR REMINDING YOU OF THE DELIVERY TIME. IT IS YOUR RESPONSIBILITY TO TRACK THE SHIPMENT USING THE TRACKING NUMBERS THAT WE PROVIDE TO YOU. Many of the delivery services that we use have a useful shipping locator/tracking system on their OWN web sites.
Shipments come professionally packed, often in crates, and / or reinforced boxes. These are likely to require simple tools to open, including but not limited to: box and wire cutters - and a tool for removing nails from wood, (commonly found on the back of a hammer).
PLEASE NOTE THAT YOU WILL BE RESPONSIBLE FOR OPENING AND DISPOSING OF THE PACKING MATERIALS. THE SHIPPER WILL NOT OPEN THEM FOR YOU, AND WILL NOT TAKE THEM AWAY.
Some product may require assembly eg. many tables ship with legs separate.
WHEN USING THIS STANDARD SERVICE - PLEASE NOTE THAT YOU WILL BE RESPONSIBLE FOR ASSEMBLY. SHIPPERS WILL NOT HELP WITH ASSEMBLY.
PLEASE NOTE THAT ALL STANDARD DELIVERIES ARE - CURB SIDE DROP OFF. However depending on the ease of access to your home or garage - shippers may at their own discretion bring items inside for you.
NOTE: Delivery is generally undertaken by one person - and as such items weighing more than 100lbs, and / or items that are of an awkward shape, (difficult to lift), will require that you make arrangement for them to be brought into your home, by someone other than the delivery agent.
NO ADDITIONAL EQUIPMENT, SKILLS OR MANPOWER IS INCLUDED IN THE SHIPPING SERVICE. The Furniture Depot shall not be responsible for the provision of services or costs incurred to overcome such obstacles.
PLEASE NOTE THAT SHIPPERS ARE IN NO WAY OBLIGED TO BRING ITEMS INSIDE FOR YOU.
NO ADDITIONAL EQUIPMENT, SKILLS OR MANPOWER IS INCLUDED IN THE SHIPPING SERVICE.
IT IS YOUR RESPONSIBILITY TO MAKE CERTAIN THAT ITEMS PURCHASED WILL FIT THROUGH ACCESS ROUTES INTO YOUR HOME. IN THE EVENT THAT YOU MAKE A PURCHASE THAT CAN NOT BE DELIVERED, YOU WILL BE LIABLE FOR INBOUND AND RETURN SHIPPING, INSURANCE, CUSTOMS, (where applicable) PLUS (for in stock items) Between 30% and 50% RESTOCKING FEE OR IF THAT ITEM IS MADE TO ORDER, NO REFUND WILL BE AVAILABLE.
IMPORTANT NOTICE REGARDING UNDELIVERABLE PACKAGES:
In the event that you are unable to arrange for someone to meet the delivery agent, or fail to turn up accordingly...
UNDELIVERABLE PACKAGES WILL EITHER BE STORED LOCALLY AT THE EXPENSE OF THE PURCHASER, OR IF NO LOCAL STORAGE IS FOUND TO BE AVAILABLE - THEY MAY BE SHIPPED BACK TO THE SUPPLIER - IN THIS EVENT ALL APPLICABLE RETURN SHIPPING, INSURANCE, CUSTOMS AND RESTOCKING FEES WILL BE CHARGED TO THE PURCHASER - AS WILL ANY SUBSEQUENT REDELIVERY COSTS.
In the event that delivery is delayed or prevented by any untoward occurrence Furniture Depot is not responsible or liable in any way whatsoever.
RETURNS due to material defects:
Furniture Depot goes to great lengths to ensure the quality of the products coming out of our suppliers factories, and we are confident that you will be delighted with your purchases. However in the unlikely event that goods arrive damaged or that you chose to return undamaged goods, the following terms and conditions will apply.
All goods are warranted free of material defects. It is the responsibility of the purchaser to personally verify that the item(s) have been delivered in suitable condition.
PLEASE NOTE - WE STRONGLY ADVISE THAT YOU INSPECT THE GOODS WHILE THE DELIVERY SERVICE REPRESENTATIVE IS STILL PRESENT
If you are unable to inspect the goods while the representative is still present -please mark the freight bill as follows: - UNABLE TO INSPECT ON DELIVERY - AND PLEASE KEEP ALL PACKAGING MATERIALS UNTIL YOU HAVE HAD TIME TO INSPECT THE GOODS.
NOTE HOWEVER THAT FAILURE TO EXAMINE THE GOODS WHILE THE REPRESNETATIVE IS STILL PRESENT IS LIKELY TO MAKE SUBSEQUENT CLAIMS MORE COMPLEX AND POSSIBLY MORE DIFFICULT!
In the unlikely event that an item arrives damaged:
IF DAMAGE IS FOUND PLEASE DO NOT SIGN THE FREIGHT BILL, INSTEAD MARK IT - DAMAGED GOODS - PLEASE RETURN TO SENDER.
Simply ask the delivery service representative to return the item(s) to the supplier address.
CONTACT US IMMEDIATELY at email@example.com to inform us of the situation, so that we can arrange for a replacement piece to be shipped to you as soon as possible.
ALL OF OUR SHIPMENTS ARE INSURED FOR THEIR FULL VALUE - THE PURCHASER WILL INCUR NO CHARGE FOR RETURNING DAMAGED GOODS IN THIS MANNER.
In the event that damage is not noticed while the delivery service representative is still present, the purchaser has TWO WORKING DAYS TO NOTIFY US OF A PROBLEM and inform us of their intention to return the item. Having notified us of this intention, the purchaser now has SEVEN DAYS (including weekend days) TO EFFECT FOR RETURN SHIPPING OF THE ITEM.
REMEMBER THAT RETURNS MUST BE IN THEIR ORIGINAL PACKAGING
PLEASE NOTE: The goods must have been re-shipped from the customer within this 7 day period. We are unable to accept damaged returns which have not been shipped back within this period of grace.
2. The factory/warehouse must receive the item within 30 days of your initial delivery.
PLEASE NOTE: Items received after these time periods will not be accepted for return
RETURNS - Of Undamaged Goods - 30 Day Money Back Guarantee - FOR ALL INSTOCK ITEMS. (excluding shipping and restocking fees) If for whatever personal reason you choose not to keep the merchandise - you may return it under the following conditions:
CUSTOM MADE GOODS ARE NOT RETURNABLE. No returns are possible for goods made to order.
Orders for CUSTOM MADE GOODS ARE NOT CANCELABLE. No cancelations can be accepted for orders of goods made to order.
Orders for in stock items are cancelable - up to, but not including the day that they are due to ship out from the warehouse. Cancelations of orders for in stock items will incure a CANCELATION FEE of 20% PLUS credit card charges - where applicable, (usually 3 - 4%).
30% RESTOCKING FEE WILL BE CHARGED ON ALL RETURNS OF INSTOCK ITEMS.
PLEASE NOTE: Shipping and handling, insurance and customs fees are not refundable. FURTHER. THE PRICE OF MANY OF OUR ITEMS INCLUDES SOME SHIPPING COSTS BUILT IN - THESE COSTS WILL NOT BE REFUNDABLE, EVEN IF YOU WERE NOT EXPLICITLY CHARGED FOR SHIPPING OVER THE COST OF THE ITEM. THIS SPECIFICALLY INCLUDES PRODUCTS FOR WHICH SHIPPING IS DESCRIBED AS FREE.
3. The item(s) must be returned in the condition in which they were received - UNUSED AND COMPLETELY MERCHANTABLE. In the event that any damage is identified - please advise us before returning the goods.
6. Upon arrival of returned goods at the warehouses - items will be examined for merchantability. In the event that goods are deemed to have been damaged by the customer, the customer may be charged up to the full price of the item(s).
You can email us at firstname.lastname@example.org
5. When the factory receives your item, and after passing an appropriate inspection.. we will refund your account LESS SHIPPING, HANDLING AND RESTOCKING FEES (where applicable as per the particular manufacturers own terms and conditions), and any INSURANCE, AND CUSTOMS FEES WHERE APPLICABLE.
Property and Title:
The goods shall become the property of the Purchaser at the time it arrives at your front door. If delivery is prevented by difficult access, wrong information or, if the Purchaser wrongfully fails to arrange to receive the delivery as per, at the time when the Delivery Service has tendered delivery of the goods, ANY DAMAGE OR COSTS INCURRED FOLLOWING DELIVERY OR ATTEMPTED DELIVERY - SHALL BE THE RESPONSIBILITY OF THE PURCHASER.
In the event that The delivery company is prevented from carrying out its obligations as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, The Furniture Depot Company and the delivery company shall be relieved of its obligations and liabilities for as long as such fulfillment is prevented. The Furniture Depot COMPANY IS AT NO TIME PROVIDING ANY WARRANTY OR ANY TYPE OF GUARANTEE THAT ANY PARTICULAR ITEM/MODEL OF PRODUCT OR ACCESSSORY -ON THEIR WEB-SITE, IS SUITABLE OR USABLE FOR ANY PARTICULAR PURPOSE -WHETHER GENERAL OR SPECIFIC-WHATSOEVER..
Color differences and variations:
Please note that the colors shown in the online store may vary from product actual colors for the following reasons:
1) All monitors display colors in different ways and with different degrees of accuracy
2) Colors of actual products may vary slightly from one batch to another.
3) Although we do our best to ensure that photographs of products and swatches are as close to product colors as possible, some differences may still exist.
The Furniture Depot offers no guarantee that colors will exactly match swatches and photographs, or that items will match one another exactly.